April 08, 2026
In this webinar, the Patheon product team goes over a summarized walkthrough of recent updates designed to improve lane flow, operational visibility, staff efficiency, and the customer experience. We’ll also preview what’s on the roadmap for Q2, so you can plan with confidence.
What You’ll Learn:
- Patheon’s 2025 year in review
- Key enhancements delivered in Q1 2026
- How new tools improve attended lane efficiency and visibility
- Updates to reporting, diagnostics, and POS management
- Enhancements that support multisite operations and scalability
- A preview of what’s coming in Q2 2026
Transcript:
Krutarth Patel
Greetings and welcome to the Patheon+ Quarterly Innovation Outlook, where we'll celebrate some notable achievements and preview what's ahead. We'll start with a quick introduction, then jump into a 2025 year-in-review. Next, we'll look at some of the new features we've introduced in Q1. And finally, we'll give you a sneak peek at some of the exciting things ahead in Q2.
My name is Krutarth. I represent the product team here at DRB. I've been part of the Patheon team for over two years, and it is my great pleasure to present to you today.
Patheon+ brings POS, marketing, loyalty, and digital engagement together into one connected customer engagement platform. At the core is a complete point-of-sale and wash management solution, enhanced by integrated marketing automation that enables intelligent, automated text and email communication throughout the customer lifecycle. Built-in loyalty and e‑commerce tools, including Beacon, elevate the online experience and deepen ongoing customer relationships. And because everything runs on a unified data architecture with best‑in‑class integrations and APIs, operators can manage and scale their business from a single, connected ecosystem.
Now, let’s take a quick look at some of the major milestones from this past year. 2025 has been a strong year for Patheon+, and we’re proud of the many new capabilities we’ve delivered to help operators run smarter, more connected businesses.
There are far too many to cover, but a few highlights stand out, like Insights 2.0, which gives operators powerful intelligence they can access from anywhere. We also enabled gateless operations, allowing vehicles to move seamlessly to the wash without gates or establishing lane positioning. We’ve introduced automatic down-sell capabilities designed to retain customers and reduce churn. And a variety of tools to provide hyper-personalized experiences across both online and in-lane channels.
These product achievements have translated into direct success for our customers. We're proud to have closed last year with over 520 sites on Patheon and counting, having processed over 52 million cars with 99.9 % cloud uptime.
Our customers’ membership status has been a true highlight, with over 1.5 million active members and over 117,000 churn preventions, which has translated to over $3.6 million in recurring revenue saved. In keeping the momentum going, let's recap some of our Q1 highlights.
Let’s start with operational visibility and lane management. With new lane alerts, teams can respond faster when a customer needs help. If a vehicle gets stuck in an attended lane, whether due to an expired credit card, an inactive plan, or other terminal issues, alerts now appear on other terminals so staff can jump in quickly.
A built‑in timer shows how long the vehicle has been waiting, and an attention light makes it easy to pinpoint exactly where help is needed. Together, these lane alerts help keep traffic moving and ensure customers are served quickly.
We’ve also enhanced visibility within the XPT staff stream, where attendants can see detailed hardware status indicators at a glance. Clear green, yellow, and red signals make it easy to understand system health and quickly diagnose issues that could impact lane operations.
To further support reliability, store‑and‑forward capabilities can now be enabled on the XPT. If an internet connection is interrupted, transactions are securely saved on the reader and automatically processed once connectivity is restored.
And for operators managing multiple sites, we’ve made updates easier than ever to make changes. POS button layout changes can now be mass‑published across sites or site groups in just a few steps.
Finally, for attendants working the line with a tablet POS, it’s now possible to capture vehicle images using the tablet’s onboard camera when lane cameras aren’t available. That image is automatically linked to the transaction and displayed in the Wash Queue.
Next, let’s talk about reporting and insights. To better understand how your attendants are performing, we’ve introduced the new Sales Leaderboard. It gives operators a quick pulse on top performers across a variety of metrics and timeframes, while also allowing you to drill into individual employee performance, all from a single place. It’s a powerful way to inform operational decisions and reinforce a true sales‑oriented culture.
We’ve also expanded insights around plan churn within the plan churn dashboard. You can now see an aggregated view of plans that ended, whether voluntarily or involuntarily, broken down by reason code. This makes it easier to identify trends and uncover opportunities to reduce churn.
And finally, new to the XPT audit report, operators can now view cash balances for open periods directly within the Patheon portal. This allows you to quickly check balances without disrupting lane operations.
Next, let’s look at attended point‑of‑sale enhancements, focused on speed, flexibility, and clarity in the lane.
Operators can now cancel EMV payments directly from the attended POS when an issue arises, helping keep the line moving without unnecessary customer interaction. Attendants can also redeem a single prepaid unit from a multi‑unit purchase, saving valuable time in the lane.
We’ve made gift card management more flexible as well. With the new gift card transfer tool, balances can be easily transferred between gift cards, allowing customers to exchange digital gift cards for physical ones right at the POS. And when you need to quickly locate a transaction, enhanced filtering now lets you search by specific dates or date ranges.
Lastly, we’ve also expanded product and discount configuration capabilities. A new “Plans” condition allows discounts to be applied regardless of a customer’s previous membership status.
Operators can now configure multiple receipts to print automatically after a sale or when a vehicle is released for service, supporting workflows like plan enrollment or vehicle servicing.
To improve communication and compliance, we’ve introduced new formatting tools for the plan authorization screen on the XPT, making it easier to present terms and conditions. And new automatic renewal terms can now be added across XPT and EWA eCommerce, clearly outlining immediate charges, future reloads, and any discount periods, helping ensure customers are fully informed before they make a purchase.
And with that, we’ll wrap up our Q1 recap and look ahead to some of the exciting improvements coming in Q2.
First, we’re introducing our next‑generation LPR solution—designed to unlock advanced analytics and new capabilities that drive loyalty, personalization, and revenue growth. This solution delivers industry‑leading accuracy in a more efficient, future‑ready package.
We’re also bringing an integrated employee time clock and labor solution into the platform, enabling seamless scheduling, tracking, and labor insights. It’s a true one‑stop shop for managing one of your largest controllable expenses.
To support more complex operations, we’re expanding capabilities for full‑service workflows, including interior and aftercare services. This includes new options to automatically queue vehicles from any lane when purchasing or redeeming via tablet.
On the customer side, we’re making major improvements to our e‑commerce experience, giving customers more control to manage their plans and products, while helping operators optimize conversions and reduce churn.
And finally, new service notes and customer receipt messaging will support advanced workflows and stronger record‑keeping across your operations.
We’re excited about what’s ahead, and we look forward to sharing more as these enhancements roll out in Q2.
