• When an ARM plan is purchased with a Contactless Payment method, the plan is flagged to prompt the customer for their physical credit card on the next visit.
• The ARM Recharge query now runs 20% faster.
• If a site disconnects from XCC during an ARM recharge cycle, the XCC resubmission process will no longer attempt to resubmit sales that were already submitted before the disconnect.

• The Employee Configuration Screen now functions properly when showing employees for all sites in the organization.
• The SiteWatch Web Dashboard has been optimized to reduce resource usage and run more quickly
• SiteWatch Web's Dashboard logic now uses query requests more efficiently to allow for an improved user experience.

• When an error like "Empty blob class passed to ‘Populate’ when parsing blob data" is logged, an alert is generated and sent to the DRB^® Cloud for the Knowledge Center to access and address.
• When replication encounters an empty blob packet alert, an email is sent to specified Knowledge Center email inboxes, enabling immediate attention to be given to the issue.

• InfoBridge - Multi-site InfoBridge now generates all sites in the site drop-down list when recording a test sale in the TestInfoBridge utility.
• Reports - The SiteWatch Web Plan Analysis report now detects recently imported plans and reports them as part of the starting member count for each plan type.
• SiteWatch API - SiteWatch API has been upgraded to use Aurora MySQL 3 for its databases instead of Aurora MySQL 2.
• XPT^® Hardware - The VP5300 EMV reader can now handle quick, successive transactions without encountering an intermittent race condition resulting in a "Command failed" error at the total screen. This prevents a user needing to wait two minutes for the device timeout period before attempting the charge again.

• When updating a customer's first or last name, the system now correctly retains the changes after navigating away from and then returning to the Customer tab, regardless of which name field was updated.'
• The Copyright line no longer contains extra characters.

• World gift card barcodes can now be scanned and will function the same as if the card were swiped.
• World gift card barcodes now work with XPT® and KPT scanners.

• When a locally declined recharge attempt times out but the transaction is still sent to CardConnect, XCM now successfully reverses the charge.
• The XCA.dll now has EurekaLog enabled. EurekaLog files will be transferred to the server from both TCs and XPTs.
• When recharges are stopped after XCM processes them but before they are sent to CardConnect, XCM's requests for transactions with negative sales amounts (a part of XCM resuming the recharge process) are now successfully charged.

• XPTs now update the computer table less frequently to prevent replication backlogs from being created.
• After a card is read by an EMV reader while on the payment screen at an XPT, Cancel EMV button presses on the XPT are now ignored.

• Card Processing – Card processing messages have been streamlined so they appear quicker, allowing transactions to proceed faster.
• Default Database – The SynthtableInfo.Version value, which shows the SiteWatch metadata version, now matches the actual metadata version number of SiteWatch.
• EMV Reader – VP5300 EMV readers running on PAE version 1.5.7.1 will now have a CFU configuration pushed to them which allows them to process transactions faster

• Accounts marked with Category 1 "Do Not Retry" status due to failed recharges allow for that status to be removed when  the card information for the account is updated during the typical recharge-retry (grace) period afforded to the account (based on individual sites’ recharge-retry period configurations). 
• The account user information for credit card sales processed at unattended terminals is now collected and displayed in Sale Viewer. Additionally, initial ARM plan sales processed at unattended terminals now use the collected account user data to update the new ARM account's customer name. 

• The Modified Date for customer records is now updated whenever customer codes for those records are changed. 
• Whenever a customer group changes leaders or members, Modified Dates are updated to the date and time when the change occurred on all associated customer records. 

• The Recharge Activity By Date report contains two new columns. The first shows the number of recharges which failed due to a Category 1 "Do Not Retry" status applied to the customer record. The second shows the combined dollar value of the recharges that failed due to a Category 1 "Do Not Recharge" status applied to the customer record. Additionally, a potential recharge status of "Category 1 Decline" has been added to the Recharge Status column of the Pass Plan Member Analysis report. 
• The Customer Info, ARM Plan Info, ARM Plan Status, and ARM Visit History reports will show "Category 1 Decline" statuses to  identify those recharges which failed due that specific category. Additionally, the ARM Plan Status and ARM Visit History reports show an explanation of the "Category 1 Decline" status as "This plan is in currently in a Grace Period.  The card on file will need to be updated to prevent it from expiring." 

• Support for Card Connect EMV credit card processing
• When the original ARM sale was purchased in Store & Forward, a message displays on the payment kiosk during the customer’s next visit prompting them to update their credit card.
• Customer's name is collected whenever a credit card is inserted, swiped or near NFC for merchants processing on Card Connect EMV

• InfoBridge interacts with tokens created by Card Connect credit card transactions.
• InfoBridge now has the capability to tender sales, change ARM credit cards, and issue authorization checks using tokenized data.
• Customer ZIP codes can be stored from credit card transactions.

• XPTs can scan employee cards to provide them access to Maintenance Mode and the Staff page (requires new cards).
• XPT5s running Windows 10 support can support a Hecon printer.

• The ARM Member Analysis report now searches for plans that have been inactive for greater than two months
• Sale Viewer pulls results for <All Employee Charges> when filtered to do so.
• The Inventory Levels report can be filtered by item group.

• The InfoBridge Terminal log displays: "Error, invalid card account number or expiration" when the credit card number is incorrect or the expiration date is not formatted correctly during a purchase.

• Users can enable and disable the NFC reader from SiteWatch.

• XPT 2012 models running on Windows 10 better recognize that the XPT has a touchscreen and displays the digital keyboard as expected.
• Barcodes printed on cash and PPD vouchers are now read by the XPT scanners or handheld/desk scanners.

• When manually retrying the ARM Recharger, SiteWatch now attempts to recharge only pending plans with a decline error as opposed to all pending plans.
  • New function will only attempt to retry pending ARM charges that had a previous attempt resulting in a local decline (6) or Decline Error (7) type of SaleCharges Status value. It does not attempt to retry legitimate declines (5 - Insufficient funds, account closed, etc.)
• Xpress Card Clearing^® (XCC^®) updates
  • New decline type added to track errors in processing separate from card decline responses
  • Fixed an issue with ZIP code authorization preventing ARM plans from recharging properly when a credit card is updated through a website
  • Fixed an issue that prevented customers from using card on file to pay for or recharge ARM plans in a multi-site chain at sites other than the purchase site
• If an ARM recharge cycle is interrupted/aborted, it will automatically resume where it left off rather than from the beginning, preventing duplicate processing fees for cards that had already been attempted.

• Added support for MobileDemand TTT integrated barcode scanner 
• Added MobileDemand TTT battery monitoring functionality - Battery monitor displays the status of the tablet’s battery.

• • Alerts are generated and logged:
    • When battery is low: Internal Battery is low!
    • When battery is drained completely: Internal Battery drained!
  • Battery is hot-swappable without interrupting the terminal.

• “Labor Use” and “Employee Listing” terminal reports now allow up to seven digits for the employee number. Note: Employee numbers with more than seven digits in length will only display the first seven digits.

• During an update, the SWSetup secure now deletes any InfoBridge Terminal log files from the SiteWatch\Log folder.
• When an incorrect credit card number or incorrectly formatted expiration date is entered during a purchase, that information is no longer stored in InfoBridge. Instead, the following message is logged to the InfoBridge Terminal log: "Error, invalid card account number or expiration."

• The “Pass Plan Sales” filter UI has been updated.
  • “Card Declined” filter no longer shows approved cards
  • “Card Expired” filter no longer shows expired plans
  • “Sold” filter no longer shows plans with statuses of “Renewed,” “Used” or “Transfer In”
  • New “Expired” filter shows expired plans
  • “Active Status” filter includes plans with statuses of “Sold,” “Renewed” and “Transfer In”
  • “Inactive Status” filter includes plans with statuses of “Discontinued,” “Terminated” and “Expired”
  • Removed “Suspended” and “Resumed” filters

• SiteWatch adds the ability for ARM Plan users to enter a ZIP code as a workflow on the XPT. Entering a ZIP code decreases the likelihood that ARM recharges are declined due to missing ZIP code information.
  • Code entry is limited to U.S. five-digit ZIP codes
  • Profile changes are intended to trigger after an ARM customer is identified either as a returning ARM customer using their plan or as a new ARM customer purchasing a plan. After ZIP code entry is completed, the normal profile process is resumed. 
• XPT 2012 models running on Windows 10 will now more easily recognize that the touchscreen device is working. 

• Allows the cashier to enter ARM customers’ ZIP codes at the Terminal Controller. Allows both U.S. and Canadian postal codes.

• Added support for Ingenico Lane 3000 EMV reader
• Users can enable and disable the NFC reader is controllable between enabled/disabled from SWthe SiteWatch configuration for triPOS devices. 
• SiteWatch and Vantiv EMV credit card processing supports necessary requirements to be compliant with the credit card brands Card on File Mandate. 

• CardConnect Card Account Updater functionality improved

• Improvements to SiteWatch API for customers using MobileConnect™ or SiteWatch API

• Support for Magnetic gates with new gate motor. 

• Database
  • SiteWatch database restore no longer fails with an incorrect disk space error message
  • Updated SiteWatch database is updated with the latest car makes and models from Chek-Chart

• FastID

• SiteWatch TC and XPTs no longer repeatedly poll the license plate recognition (LPR) service for a license plate when a license plate is already applied to the terminal’s open sale. Fixes applied to resolve the issue at both semi-attended lanes (SAL) and attended lanes.
• Resolved issue where terminal log file names could become corrupted if the corresponding terminal name in Site Manager contained invalid characters. Invalid characters are now stripped when creating specific log files.
  • Example: Terminal name of Owner'$*-#1 \Term_1 will result in log files named similar to TESTOH-HQ1_Owner'$-#1Term_1_20201222.LOG.
• Limited LPR read activity for non-LPR terminals to reduce slowdowns

• Kiosks
  • XPTs no longer become stuck in a boot loop after Loading Employee Config and Initializing EMV at EMV-enabled sites.
• SiteWatch Web
  • Resolved SiteWatch Web lockups on customer editor export to CSV

• • The SiteWatch Web Service no longer fails on startup if the site address and ZIP code fields are empty.

• • “Trends & Comparison” report now displays expired count instead of the declined count
  • “Member Analysis” report now properly stops processing when a user cancels the report
  • “SiteWatch Web Trends and Comparison” report now properly displays plan monthly usage
  • Sale Viewer filter now runs as expected when >1,500 terminals are selected
  • ARM plans with commas in their name no longer skew CVS formatting

• Brings CardConnect processor into compliance with Visa’s card on file mandates
• Ability to manually enter local approval to process credit cards
  • New function on the Terminal Information screen of the Terminal Controller allows sites to manually place Xpress Card Clearing^® (XCC) into local approval mode. This will allow the site to continue accepting credit card payments when the XCC system is declining charges due to unforeseen issues. Previsions, you would have to disconnect the ethernet cable from your X1 on your SonicWall router to manually force Local Approval Mode.

Caution: Placing XCC in local approval mode places incurs risk of the possibility of lost revenue.

• Added the “Recharge Frequency” field to the “Sites” editor. ARM Monthly plans default to a more efficient, single recharge cycle per day. ARM Unit plans recharge cycle defaults to every five minutes.

• The SiteWatch InfoBridge API now supports generating sales for multiple sites from a single instance of InfoBridge. This allows a single website interface to create sales on behalf of multiple sites within the same replicating organization. This reduces the amount of hardware, network infrastructure and configuration required. Further, item purchases can be individualized per site and respect that site’s tax configuration.

Note: This feature is available for Suds-designed websites only and is currently not available for Website Connect™ websites.

• Added support for MobileDemand TTT integrated barcode scanner
• Added MobileDemand TTT battery monitoring functionality
• Battery monitor displays the status of the tablet’s battery
• Alerts are generated and logged:
  • When battery is low: Internal Battery is low!
  • When battery is drained completely: Internal Battery drained!
• Battery is hot-swappable without interrupting the terminal.

• "Labor Use” and “Employee Listing” terminal reports support up to 7 digits for the employee number. Note: Employee numbers with more than 7 digits in length will only display the first 7 digits.

• The “Pass Plan Sales” filter UI has been updated.
  • “Card Declined” filter no longer shows approved cards
  • “Card Expired” filter no longer shows expired plans
  • “Sold” filter no longer shows plans with statuses of “Renewed,” “Used” or “Transfer In”
  • New “Expired” filter shows expired plans
  • “Active Status” filter includes plans with statuses of “Sold,” “Renewed” and “Transfer In”
  • “Inactive Status” filter includes plans with statuses of “Discontinued,” “Terminated” and “Expired”
  • Removed “Suspended” and “Resumed” filters

• Updated SiteWatch database is updated with latest car makes and models from Chek-Chart
• FastID -SiteWatch TC and XPT^®s no longer repeatedly poll the license plate recognition (LPR) service for a license plate when a license plate is already applied to the terminal’s open sale. Fixes applied to resolve the issue at both semi-attended lanes (SAL) and attended lanes.
• Resolved issue where terminal log file names could become corrupted if the corresponding terminal name in Site Manager contained invalid characters. Invalid characters are now stripped when creating specific log files.
  • Example: Terminal name of Owner’$*-#1 \Term_1 will result in log files named similar to TESTOH-HQ1_Owner’$-#1Term_1_20201222.LOG.
• Kiosks – XPTs no longer become stuck in a boot loop after Loading Employee Config and Initializing EMV at EMV-enabled sites
• SiteWatch Web
  • Resolved SiteWatch Web lockups on customer editor export to CSV
  • The SiteWatch Web Service no longer fails on startup if the site address and ZIP code fields are empty.
  • “Trends & Comparison” report was displaying declined count instead of expired count. This has been corrected. 

SiteWatch now supports the new MobileDemand Tablet Touchscreen Terminal (TTT). Features include:

• Enhanced resolution with tablet handling of the Terminal Controller
• Integration with CarPics^®
  • Note: If no camera is specified in the Site Manager Terminals editor for the TC associated with the tablet, the camera will default to front instead of back. To operate properly, set Camera Number to 1.

• Integration with MagTek mag stripe reader
• Wi-Fi status messages to indicate the percentage of max signal strength
  • 40% = Wi-Fi signal strength is low
  • 20% = Wi-Fi signal strength is critically low

Terminal Controller now correctly displays “Inventory On Hand” and “Price” columns when using “Item Lookup” feature

This version addressed the following issues:

• The cosmetic flaw in Android StatWatch Almanac screen
• NPEs reported recently
• Missing graph on Compare page

This version addressed the following issues:

• Inability to select Month or Year on Multi-Site page in StatWatch app
• StatWatch UI problem created by iOS 13 – Graphs
• StatWatch UI problem created by iOS 13 – Button layout/color issues
• Sites dropdown cut off because of text size
• iOS StatWatch crashing when going to Almanac with any profit center other than Wash or Lube

The Commission Calculator allows you to:

• Configure and calculate commissions
• Assign commission rates to specific employees, specific roles, a specific site or a group of sites
• Create commissions for specific items or item categories
• Configure commissions as flat dollar amount or percentage
• Utilize adjustments so that a commission is only calculated on a product’s base amount
• Configure multiple commissions for the same data pool and set priority levels
• View Commission Calculator report to find the amount to be paid. It can be exported to Excel, CSV or PDF and can be printed from export.

*Commissions CANNOT be calculated on XPT^®s because they are not designed to attribute sales to specific salespeople. The Commission Calculator is only available in SiteWatch version 26 and above.[/su_spoiler] [/su_accordion]

Added the ability to look up a customer by their ARM^® credit card number at the XPT ^®, add the customer to the sale and associate the license plate supplied by FastID with the customer’s record.

Capabilities include:

• ARM transactions and credit card sale transactions
• Local approval (offline sales)
• Sale edits, voids and returns
• Support for Website Connect™ / Mobile Connect™
• Replication and sync
• Utilities and certifications
• Card Account Updater (CAU) – Auto-updates the account numbers and expiration dates of stored VISA and Mastercard payment cards, without requiring any intervention from the customer. Additional fees apply

The ARM Test Recharge dialog includes a new “Perform credit card authorization” option to run authorizations on the ARM credit cards being tested. This may cause consumers to see a temporary authorization reported to their credit cards.

When the ARM Test Recharger runs, it performs the authorization and reports counts/percentage of successes and failures.

SiteWatch 25 added FastID with support for:

• ARM^® sales and redemptions at XPT and (Semi-Attended Lane) SAL terminals
• Migration from FastPass to FastID at XPT and SAL terminals
• Identifying every sale through an XPT with LPR (including non-ARM sales)
• Sales at attended lanes
• Marketing to non-ARM customers
• Magnetic and SKIDATA gates
• Identifying existing customers by name and attaching the license plate number read from FastID to their customer record at an XPT
• Two “whitelisting” options that can be enabled on a per-site basis to provide additional LPR expediency for ARM customers. We caution that the use of these options may increase the number of false-positive matches when an incorrect customer code is located from a license plate read. 
  • Aggressive whitelist – When enabled, LPR aggressively matches when comparing a new license plate number against all customer license plates, with priority given to ARM customers. In other words, if the license plate number supplied by LPR is not an exact match to an existing customer code, SiteWatch looks for a match that is only one character off. The license plate number could be missing one character, have an extra character or have one character is different than the customer code. Caution: Use of this option may lead to false-positive matches when new license plates are recognized as existing one.
  • Smart whitelist matching – When enabled, LPR system allows similar characters to constitute a match (e.g. 8, B) when comparing a new license plate number against all customer license plates, with priority given to ARM customers. In other words, if the license plate number supplied by LPR is not an exact match to an existing customer code, SiteWatch substitutes commonly misread characters in the license plate number and continues checking for a match. Caution: Use of this option may increase the number of false-positive matches when an incorrect customer code is located from a license plate read. 

ARM recharges will be set back on short months instead of pushed forward to the first of the next month. ARM recharges scheduled to recharge on the 29th – 31^st of a month will be set back to recharge on the 28^th of the applicable month and all months moving forward rather than pushing forward into the next month as previously configured.

Auto-rollers can now be used with CarPics Touch. This release also provides the option to use retracts when sending a vehicle with CarPics Touch.

Credit card authorizations through Mercury and Buypass will now only be allowed for $0. SiteWatch will no longer submit authorizations for a specific dollar amount, so authorizations will only verify that the card is valid, not that a certain amount is available. There will be no change if you use Vantiv as it had already been on the $0 authorization system.

• Filter Member Analysis Report by date
• Run SiteWatch Web Club Plans Report by site The Club Plans Report has been changed to run based on the site selector, using the current site, site group, or all sites, instead of running for all sites by default.

• New mid-level security access allows access by site group.
• Site Group users can access the group and any site within it.

New and updated editors and reports replace and expand portions of the Site Manager.

• Added Regular Hours, OT Hours and enhanced formatting to Site Manager Labor Report
• Added site name option for selecting locations in SiteWatch Web
• Added bank Deposit Report
• Added Plans CC Declined and Plans Recharged on the “Pass Plan” dashboard tile
• Added Filter and Export options to Security Log Browser
• Sale Viewer
  • Added ability to search by employee number active
  • Added customer contact information
• Added ability to search by Customer Code License Plate on the Customer Editor
• Made enhancements to synchronization, including daily and on-demand synchronization
• Added Regular and Over Time Hours to Site Manager Labor Report

• Created new structures to support better security, synchronization and backup of data
• PA-DSS 3.2 Certification
• Added EMV credit card support for VANTIV host processors with support for ARM Customers and some limitations. (EMV for First Data is not supported)
• Vantiv processor adds
  • Store and Forward for Vantiv EMV
  • Store and Forward reporting
  • Card Account Updater (CAU) for Vantiv EMV (CAU for First Data is not supported)
  • Enhancements to synchronization, including daily and on-demand synchronization
  • XCC cloud back up and on-demand restore

• Added Touch Feature for queue manipulation to the CarPics terminal.
• Added Tablet Picture Queuing feature to support CarPics from non-XPT/Camera lanes

World Gift logic updated to include new BINS