The DRB Tunnel Solutions Technical Support Department, known as The Knowledge Center, is available the following hours:
6:30 a.m.-10 p.m. ET Monday-Friday
6:30 a.m.-8 p.m. ET Saturday
6:30 a.m.-7 p.m. ET Sunday (Emergency Support Only)
Emergency on-call pager support provided during all other hours
You can contact the Knowledge Center by completing the following form or calling us at 330.645.3299. The form can be used to get technical support on our products, to contact the Website Connect™ team, to change your information or to request RMA/Repair status.
For more advanced help with software configuration, hardware swaps and more, please Schedule an Appointment with the Knowledge Center
For NoPileups™ Support & Training, Click Here
If you are working with a Knowledge Center technician and have received a code for remote support, please visit our portal and enter the code where indicated. You can only initiate remote support with a code from a Knowledge Center technician.
DRB Tunnel Solutions is strongly committed to achieving the highest levels of customer support through our Knowledge Center. To accomplish this goal, we believe in effective communication with you, our valued customers! Learn more about our industry-leading support.