This Policy was last updated on August 3, 2021.
DRB® Systems, LLC, its subsidiaries, and affiliates (the “Company” or “DRB”), understands that privacy is important to you, and we committed to respecting and protecting your privacy. DRB recognizes privacy is important to you and our duty to protect the Personal Information of all individuals whom we interact with.
“Personal Information” is any information that identifies, relates to, or could reasonably be linked to you or other individuals, and includes “Personally Identifiable Information” or “Personal Data” as defined under applicable laws.
DRB is committed to being transparent in our handling of Personal Information in accordance with applicable privacy and data protection laws. Please take a moment to review the terms of our Privacy Policy and the types of Personal Information that we collect from all sources, including in connection with our websites. This Privacy Policy applies to the DRB websites which includes but is not limited to drb.com, sudscreative.com, sagesystem.com, egenuity.com, invomax.com, driverse.com, autodatainc.com and washify.com (the “Site” or “Site(s)), any associated DRB websites, products, services, and mobile applications (the “Services”).
Personal Information that we collect though DRB’s social media web sites and pages, included and without limitation to, Facebook, Instagram, LinkedIn, Twitter, etc., are covered by this Policy. These Individuals (e.g., Personal Information of employees, job applicants, vendors, suppliers, contractors, officers, and directors (the “Individual”) may not have any or all of the privacy rights listed below in connection with Personal Information that is collected and used for employment related information that DRB holds about the Individual in the context of said relationship.
By using the Site(s) and/or providing us with Personal Information, you agree to accept the terms of our Privacy Policy.
PERSONAL INFORMATION WE MAY COLLECT
Types of information DRB collects will depend on the circumstances and the services you are using. We will collect information relating to you and your use of our services in the following ways:
Our Site(s) provide you with information about DRB Systems, LLC, its subsidiaries, and affiliates (the “Company” or “DRB”), our products and services, and in certain circumstances, may allow you to purchase DRB products or services or sign up to receive further information about DRB.
In order to provide you with access to this information about DRB and our products andservices, and the ability to purchase products and services offered by DRB, including through our Site(s), certain Personal Information is collected from the individuals we deal with, including visitors to this Site. Where applicable, you may choose not to provide us with your Personal Information. If you choose not to provide us with certain Personal Information, you may not be able to access or use all of the features of our Site.
COLLECTION OF PERSONAL INFORMATION
We collect Personal Information about you when you access or use our Site through the use of cookies and other tracking technologies. For more information about how we use cookies and tracking technologies please refer to the Use of Cookies and Other Tracking Technologies section below.
The Personal Information that we may collect from you in connection with your use of our Site(s) include:
Direct Identifiers, such as your IP address, browser type, device used to access our Site, operating system, mobile device ID, online identifiers and data regarding network connected hardware (e.g., computer or mobile device).
Internet Activity Information, such as information regarding your interactions with pages you visit on the Site and your use of the Site.
This information is linked to a cookie ID, which we receive and process. We use this data to inform general marketing strategy including at the customer account level.
We may use third-party service providers or other similar analytics providers, which use cookies and other tracking technologies, to help analyze how you use the Site and to improve our Site and our services. The information collected about your interactions with our Site are used to assess how often you visit our Site, what pages you view when you visit our Site and what other websites you have visited before coming to our Site.
Some information about your use of the Site and certain third-party services may be collected using tracking technologies across time and services and used by us and third parties for purposes such as to associate different devices you use and deliver relevant ads and/or other content to you on certain third-party services.
Contact Data. We collect contact details directly from you when you sign up to receive email alerts, make a sales inquiry, request a product demonstration, attend one of our events, download our content, subscribe to our newsletters, or make an inquiry or request of us. The Personal Information we collect may include your name, email address, phone number, employer, job title, and location.
Marketing and Communications Preferences. We collect information about your preferences in receiving marketing information from us and your communications preferences.
USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES
Some of our web pages utilize “cookies” and other tracking technologies. A cookie is a small text file that a website transfers to an individual’s web browser and is stored on the device. Cookies and other tracking technologies may record information such as URL and domain requests, referral URL, Internet protocol (IP) addresses, browser software and operating system types, clickstream patterns, and dates and times that our Site(s) gets accessed. We, and/or our third-party advertising service providers, may place cookies or similar files on your computer for security purposes (such as authentication), to facilitate site navigation and to personalize your experience while visiting our Site(s). Cookies allow us to collect technical and navigational information, such as browser type, time spent on our Site(s) and pages visited (these types of cookies are typically referred to as “Session Cookies”). We also use cookies that enable us to serve advertisements of our products and Services, including special offers, when you visit other websites (these cookies may be referred to as “Advertising Cookies”).
We do not obtain, store, or maintain any Personal Information about you through our use of cookies (either the Session Cookies or the Advertising Cookies). We do not link the information we store in cookies to any Personal Information you may submit while on the Site(s). However, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the Site(s)’s policies, to protect the Site(s), our customers, or others, or when we believe in good faith that the law requires it.
Most browsers are configured to notify you if you receive a cookie, and you may choose to block cookies within your browser. Please be aware that some features of the Site(s) may not function properly or may be slower if you refuse cookies. Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our Site(s) is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit https://allaboutdDNT.com.
You can generally opt-out of receiving targeted ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) by visiting http://optout.networkadvertising.org. You may also opt-out of receiving targeted advertisements from other companies that perform interest-based advertising services via the Digital Advertising Alliance (DAA) site at http://optout.aboutads.info/. Please note that when using the ad industry opt-out tools described above you may need to execute opt-outs for each browser or device that you use. Opting out of interest-based advertising does not mean you will no longer see advertising online, but it does mean that the companies from which you opt-out will no longer show ads that have been tailored to your interests.
USE OF PERSONAL INFORMATION
authorities.
Establish, exercise, or defend legal claims.
Update you about changes to our policies and/or terms of service.
Maintain the security and integrity of our Site.
Protect our websites, company, customers, employees, and business partners from fraud, malicious activity or other illegal or unauthorized activity.
SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES
DRB does not sell your Personal Information to Third Parties. However, we use several third parties to perform business functions on our behalf, such as assistance with analytics, email marketing, sending our newsletters, hosting our online services, payment processing, customer relationship management, along with supporting our products and services. We will disclose Personal Information to these vendors and service providers to enable them to provide their services.
Where required or permitted by law, Personal Information may be provided to others, such as regulators and law enforcement agencies, for example in response to a court order, subpoena, or law enforcement agency request, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities or to protect DRB, our websites, customers, employees, business partners or third parties from fraud or other malicious activity, and as otherwise required by law.
DRB may also share Personal Information if we believe your actions are inconsistent with our terms of service, applicable terms, or policies and for the establishment of defenses, claims in any legal action, or dispute involving DRB or any of its officers, directors, employees, agents, contractors, or partners.
We may use and share Personal Information as otherwise disclosed to you at the time of collection or as otherwise permitted by law.
SOCIAL MEDIA PLATFORMS AND ADVERTISING
Certain functionalities on our Site permit interactions that you initiate between the Site and third-party services, such as social media platforms (“Social Media Features”). Examples of Social Media Features include features enabling you to “like” or “share” our content and features that otherwise connect the Site to a third-party service (e.g., push or pull information to or from the Site). If you use Social Media Features, and potentially other third-party services, any information you post or provide access to that is publicly available can be read, collected, or used by us as well as others, and may be used to personalize your experience. You are responsible for the information you choose to submit through the Social Media Features. Use of any DRB-related social media or marketing sites may also be subject to additional policies and terms of use, which you should review before posting any such public information.
We may engage and work with vendors and other third parties to serve advertisements on the Site and/or on third-party services. Some of these ads may be tailored to your interest based on your browsing on the Site and elsewhere on the internet, sometimes referred to as “interest-based advertising” or “online behavioral advertising,” which may include sending you an ad on a third-party service after you have left the Site. Examples of third-party vendors who connect to our Site include Facebook, Instagram, Twitter, etc.
MANAGING YOUR PERSONAL INFORMATION & CHOICES
You have certain choices about how we use your Personal Information.
Marketing Communications. You may choose not to receive marketing communications from DRB. You can ask us to stop such messages at any time by clicking on the “unsubscribe” link at the bottom of the email message. Please note that even if you choose not to receive marketing communications from us, you may still receive non-marketing communications, such as responses to your inquiries, notices regarding your account, our relationship with you, or your Company. If you are or become a customer of DRB, we will always retain the right to email you regarding the Site(s) and/or Services that we are providing to you.
“Do Not Track” Signals. Most browsers are configured to notify you if you receive a cookie, and you may choose to block cookies within your browser. Please be aware that some features of the Site(s) may not function properly or may be slower if you refuse cookies. Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our Site(s) is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit https://allaboutdDNT.com.
Online Advertising. When you use these Services, we and third parties may use cookies and other tracking technologies to collect information, including Personal Information, to help us target content to you on the Services or elsewhere. This information may be associated with other information or combined with information from other sources, including information these third parties might track about your online activities over time and across the Internet. Third parties use this information to provide interest-based display advertising and retargeting on our behalf, which may include placing our advertisements on other websites you visit, including your social media accounts, or matching a cookie or device ID to your email address so we can send you promotional emails that may be of interest to you.
Online Advertising Opt Out. You can generally opt-out of receiving targeted ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) by visiting http://optout.networkadvertising.org. You may also opt-out of receiving targeted advertisements from other companies that perform interest-based advertising services via the Digital Advertising Alliance (DAA) site at http://optout.aboutads.info/. Please note that when using the ad industry opt-out tools described above you may need to execute opt-outs for each browser or device that you use. Opting out of interest-based advertising does not mean you will no longer see advertising online, but it does mean that the companies from which you opt-out will no longer show ads that have been tailored to your interests.
Retention of Personal Information. We will retain your Personal Information for as long as is necessary for the processing purpose(s) for which it was collected and other permitted purpose(s), including retention of Personal Information pursuant to any applicable contract, law, or regulation. Our retention periods vary based on business, legal and regulatory needs.
Security of Personal Information. No data transmission over the Internet can be guaranteed to be secure from intrusion. However, we maintain appropriate commercially available security measures and procedural safeguards to protect your Personal Information in accordance with data protection requirements.
CALIFORNIA RESIDENTS
We collect Personal Information as defined by the California Consumer Privacy Act, which is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Personal Information does not include de-identified or aggregate information, publicly available information that is lawfully made available from federal, state, or local government records, and information covered by certain sector-specific privacy laws.
California residents may also have the right to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please email us at privacy@drb.com.
You, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. To make a request on your behalf, an authorized agent may contact DRB with proof of your written and signed permission to do so. Note that we may also require you to verify your identity and confirm that you have provided your permission.
California residents have the privacy rights listed below. The rights granted under the California Consumer Privacy Act (Civil Code Section § 1798.100 et. seq.) and Shine the Light (Civil Code Section § 1798.83) are not the same. To exercise your rights, you will need to follow the directions that are specific to each law.
CALIFORNIA CONSUMER PRIVACY ACT (“CCPA”)
This section applies solely to eligible visitors, users, and others who reside in the State of California. For the purposes of this section, Personal Information has the same meaning as under the CCPA: information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Please note that the CCPA provides certain exceptions with respect to the Personal Information of employees, job applicants, vendors, suppliers, contractors, officers, and directors (the “Individual”). These Individuals may not have any or all of the privacy rights listed below in connection with Personal Information that is collected and used for employment-related information that DRB holds about the Individual in the context of said relationship.
Please note that we may collect your Personal Information pursuant to a contract we have with a customer (our “Customer”). In such circumstances, we may be acting as a service provider and are obligated to process the Personal Information we collect or are provided in connection with the service in accordance with instructions from or the contract with our Customer, which is the business ultimately responsible for determining how your Personal Information will be handled. Accordingly, if you are contacting us in connection with your role as an employee of our Customer, or by virtue of some other relationship with our Customer, we encourage you to review that Customer’s privacy notice to understand the full scope of how your Personal Information will be handled. Further, where we are acting as a service provider to a Customer, if you wish to exercise any rights that may be available to you under the CCPA, you should direct your request to our Customer, who is the party responsible for receiving, assessing, and responding to your requests. If you are not certain whether we are acting as a service provider to a Customer in your particular circumstance, please contact us through one of the methods described at the end of this Privacy Notice.
You have the right to request more specific disclosures about your Personal Information as detailed under “Request to Know” below.
YOUR RIGHTS AS A CALIFORNIA RESIDENT
Under California law, eligible California residents have specific rights regarding their Personal Information. These rights are subject to certain exceptions.
Request to Know. You have the right to request to know, for the last 12 months:
You may exercise your right to request to know twice a year, free of charge. Please note, in response to a request to know, we are prohibited from disclosing your Social Security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, security questions or answers, unique biometric data generated from measurements or technical analysis of human characteristics.
Request to Delete. You have the right to request that we delete your Personal Information that that we collected from you and maintain, subject to certain exceptions. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected. In order to verify your request, DRB may require you to provide additional information to confirm the identity of the consumer. Once we verify your request, we will delete and direct our service providers to delete your Personal Information, unless an exception applies.
You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. You may also make a verifiable consumer request on behalf of your minor child.
If we deny your request to delete, we will let you know the reason why.
To make a request to know or request to delete, please submit a request to us by sending an email to privacy@drb.com.
Right to Non-Discrimination. If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our Sites or Services.
Shine the Light Request. California's "Shine the Light" law permits users of our Site that are California residents once per year to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@drb.com. Your inquiry must specify “California Shine the Light Request” in the subject line of the email and include your name, street address, city, state, and zip code.
Children Under 13. DRB websites are not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this website or through any of its features, register, or make any purchases. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete it. If you believe we might have any information from or about a child under 13, please send an email to privacy@drb.com.
GOVERNING LAW
To the maximum extent permitted by law, this Policy is governed by the laws of the State of Ohio, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Summit County, Ohio, U.S.A. in all disputes arising out of or relating to the matters described in this Policy. DRB makes no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use the Site(s) and reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable. If you reside outside of the United States, by using our Site(s), you consent to the transfer and use of your information outside your country.
PRIVACY POLICY CHANGES AND UPDATES
This Privacy Policy may be changed updated from time to time to reflect changes in our privacy practices.
DRB will post changes on this page and identify the date the privacy notice was last revised at the top of the page. If we make material changes to our privacy practices, we will notify you through a notice on the home page of the websites covered by this Privacy Policy. If a material change will apply to Personal Information, we have already collected, we will additionally seek your affirmative consent.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at privacy@drb.com or via other contact information provide below.
DRB Systems, LLC
3245 Pickle Road
Akron, OH 44312
Phone: 330-645-4200
This Policy was last updated on June 11, 2021.
DRB Systems, LLC, its subsidiaries, and affiliates (the “Company” or “DRB”), understands that privacy is important to you, and we committed to respecting and protecting your privacy. DRB recognizes privacy is important to you and our duty to protect the Personal Information of all individuals whom we interact with.
This Privacy Policy (the “Policy”) applies to the DRB Application known as the Patheon® Insights App (referred to herein as the “App”) and governs data collection and usage. By using the App, you consent to the data practices described in this Policy. This Policy shall also be deemed part of the DRB Terms of Use .
Please read this Policy carefully to understand DRB’s policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the App. By accessing or using the App, you agree to accept the terms of this Policy.
DEFINITIONS
“DRB Customer” or “Customer” is any individual(s) or organization(s) that has entered into an agreement with DRB Products and Services.
“Personal Information” is any information that identifies, relates to, or could reasonably be linked to you or other individuals, and includes “Personally Identifiable Information” or “Personal Data” as defined under applicable laws.
“Services” means any services which DRB is providing an individual or organization with support services.
“Product” means the DRB proprietary software and/or cloud services provided by DRB to Customer.
COLLECTION OF PERSONAL INFORMATION
We collect information you provide us through your use of the App. When you use our App, we may automatically receive and record information from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you are using to access our App, and the page, dashboard, widget, or feature you requested. The data that we collect can tell us how often you use a particular feature of the App, and we can use that knowledge to make the App better and more useful.
We use third-party service providers or other similar analytics providers, which use cookies and other tracking technologies, to help analyze how you use the App and to improve our App and our services. The information collected about your interactions with our App are used to assess how often you our App, what pages you view when using the App.
Some information about your use of the App and certain third-party services may be collected using tracking technologies across time and services and used by us and third parties for purposes such as to associate different devices you use and deliver relevant content to you on certain third-party services.
USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES
Our App utilizes “cookies” to help you personalize your online experience. A cookie is a small text file that an App or website transfers to an individual’s web browser and is stored on the device. Cookies and other tracking technologies may record information such as URL and domain requests, referral URL, Internet protocol (IP) addresses, browser software and operating system types, clickstream patterns, and dates and times that our App gets accessed. We, and/or our third-party service providers, may place cookies or similar files on your mobile device or computer for security purposes (such as authentication), to facilitate App navigation and to personalize your experience while our App.
We do not obtain, store, or maintain any Personal Information about you through our use of cookies. We do not link the information we store in cookies to any Personal Information you may submit while using our App.
USE OF PERSONAL INFORMATION
DRB collects and uses your Personal Information to operate the App and deliver the services you have requested, including but not limited to updates regarding sales and revenue, product and plan names, car counts, transaction type, active plan counts, plan activity, date of transaction, etc. Personal information is also used for any other purpose for which you have provided it for and to personalize the App for you.
We may use your Personal Information for the following purposes:
SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES
DRB does not sell your Personal Information to Third Parties. We do utilize trusted third-party service providers to deliver our App to you along with supporting Products and Services to our Customers. Our cloud-based Products are hosted on third-party cloud platforms.
DRB does not disclose your Personal Information to any third parties, other than our trusted third-party service providers to deliver our App and cloud-based Products to you. Our third-party service providers do not have permission to use your Personal Information other than to provide DRB with the services we require to provide our App and Products to our Customers.
Where required or permitted by law, Personal Information may be provided to others, such as regulators and law enforcement agencies, for example in response to a court order, subpoena, or law enforcement agency request, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities or to protect DRB, our websites, customers, employees, business partners or third parties from fraud or other malicious activity, and as otherwise required by law.
DRB may also share Personal Information if we believe your actions are inconsistent with our terms of service, applicable terms, or policies and for the establishment of defenses, claims in any legal action, or dispute involving DRB or any of its officers, directors, employees, agents, contractors, or partners.
We may use and share Personal Information as otherwise disclosed to you at the time of collection or as otherwise permitted by law.
RETENTION OF INFORMATION
DRB will retain your Personal Information for as long as is necessary for the processing purpose(s) for which it was collected and other permitted purpose(s), including retention of Personal Information pursuant to any applicable contract, law, or regulation. Our retention periods vary based on business, legal and regulatory needs.
DATA INTEGRITY, CONFIDENTIALITY, AND SECURITY
No data transmission over the Internet can be guaranteed to be 100% secure. However, DRB takes precautions to protect and secure the integrity of your Personal Information from unauthorized access, use or disclosure. DRB requires that all third-party service providers to maintain appropriate commercially available security measures and procedural safeguards to protect your Personal Information in accordance with data protection requirements.
CROSS-BORDER DATA TRANSFERS
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable the use of the information in accordance with this Policy. By use of this App, you agree to such cross-border transfers of Personal Information.
CHILDREN UNDER 13
DRB’s App and cloud-based Products are not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this App or through any of its features, register, or make any purchases. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete it. If you believe we might have any information from or about a child under 13, please send an email to privacy@drb.com.
GOVERNING LAW
To the maximum extent permitted by law, this Policy is governed by the laws of the State of Ohio, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Summit County, Ohio, U.S.A. in all disputes arising out of or relating to the matters described in this Policy. DRB makes no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use the Site(s) and reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable. If you reside outside of the United States, by using our Site(s), you consent to the transfer and use of your information outside your country.
PRIVACY POLICY CHANGES AND UPDATES
This Privacy Policy may be changed updated from time to time to reflect changes in our privacy practices.
DRB will post changes on this page and identify the date the privacy notice was last revised at the top of the page. If we make material changes to our privacy practices, we will notify you through a notice on the home page of the websites covered by this Privacy Policy. If a material change will apply to Personal Information, we have already collected, we will additionally seek your affirmative consent.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at privacy@drb.com or via other contact information provide below.
DRB Systems, LLC
3245 Pickle Road
Akron, OH 44312
Phone: 330-645-4200