Transformative Success with Patheon

February 21, 2024

Aaron McCollum, Operations Manager at Splash Xpress Car Wash, was hesitant about Patheon®, the chosen POS system.  Despite initial reservations, the impressive outcomes since Patheon’s implementation changed his perspective. With six  years of industry experience using DRB®’s SiteWatch®, McCollum embraced Patheon for its robust capabilities as Splash Xpress aimed for rapid growth in Minnesota. 

The Results

Time Savings

Patheon’s self-service capabilities signicantly reduced the time spent creating plans, creating discounts, and setting up house accounts, allowing McCollum to create and manage them independently. Splash_Xpress_Quote_(1).jpg

Data-Driven Decisions

Patheon Insights provided a consolidated dashboard for detailed data analysis, empowering McCollum to identify trends and respond promptly to any issues. 

Increase Sales

The Essential Web App not only facilitated 24/7 membership sign-ups through mobile devices but also enhanced the retail customer experience with its Pay-As-You-Go feature. 

Intuitive Training

The user-friendly interface of Patheon streamlined the onboarding process, enabling quicker training for new hires compared to SiteWatch. 

Responsive Support

McCollum praised the exceptional support from the dedicated Patheon team, emphasizing  minimal wait times for calls. 

Transformative and Future Outlook

McCollum’s initial Patheon doubts were dispelled as he now views it as transformative. The gained effciencies enable him to dedicate more hours weekly to customer service and strategy. Splash Xpress is primed for swift expansion, utilizing Patheon’s effciency, user-friendliness, and robust support. McCollum sees Patheon as pivotal in adapting to market changes and customer needs, stating, "I’d choose Patheon over SiteWatch any day!" 

Related Content

Blurred vehicle in a seemingly forward motion

Blog Post

What's New in Car Wash Technology

April 22, 2025

Game-changing advancements in car wash technology are available and ready to drive results at your wash. See what's new!

Read more
car driving down a blurred tree-lined street

Blog Post

Meeting the Needs of the Changing Car Wash Consumer

April 18, 2025

Having a quality wash at a great price with excellent customer service doesn't guarantee success. You meet the needs of today's consumer. Read more

back of a vehicle going through a car wash tunnel

Case Study

Reduced Damage Claims, Increased Throughput and Maximized Revenue With NoPileups

April 3, 2025

Learn how NoPileUps™ and Canton Car Wash work together to reduce damage claims, increase throughput and maximize revenue. 

Read more
Translucent arrow decoration

Request a Free Patheon Demo

Not ready for a demo? Subscribe to our newsletter!

Air bubbles in blue water