New Wash Tackles Car Queue Headaches

Star Wash opened their first express tunnel car wash in September 2017.  Managing the queue quickly became a headache. There was no way to enter the parking lot except through the pay stations. Star Wash often had monthly plan members who wanted to use the vacs without going through the wash. All these customers wound up in the queue, which presented a time-killer when the wash attendants had to manually remove vehicles from the queue. This occurred every day!

CarPics® Touch was the answer to this problem. CarPics Touch product has “Drag & Drop Queuing” – allowing the attendant to adjust the first four positions of the sale queue by dragging and dropping CarPics pictures or by pressing buttons on the CarPics display. The operator can send the car simply by pressing the picture; extra rollers and device retracts are just a touch away from the picture as well.

Star Wash had a great March – they washed nearly 10,000 vehicles. On especially busy days, CarPics Touch keeps the line moving quickly and efficiently. General Manager John Dunn said, “Busy days are no time to try and manually adjust the queue.”

The Star Wash employees have found CarPics Touch to be very user friendly. The product allows them to keep track of what is going on in the queue and to change the lineup in a matter of seconds.

Star’s customers seem to like CarPics Touch, too. John said, “I would say the biggest benefit for our customers is the same benefit we get from it…a smoother, faster, less stressful line going into the wash and everyone gets the wash they paid for. Customers do like seeing their vehicle and name on the CarPics monitor – it reassures them that they are getting the correct wash.”

Get more information

Related Content

vehicle driving down road bathed in golden sunlight

Webinar

Retail Gold – Why Retail Customers Are Vital to Your Car Wash and How to Keep Them Coming Back

June 27, 2025

Monthly wash plan members matter—but don’t overlook Proxy Members. Discover who they are and how maximize this powerful revenue source.

Read more
exterior of wash depot car wash

Case Study

Leveraging a Mobile App to Launch Memberships at IBA & Self-Serve Washes

May 30, 2025

Considering launching a Beacon app at your car wash? Wash Depot says "Go for it!"

Read more
line of cars with closeup on the back of the nearest  car

Webinar

Webinar: Making the Most of Your Busiest Days: How Can You Maximize Throughput When It Counts?

May 28, 2025

Key metrics like throughput, conveyor utilization and downtime are directly tied to your efficiency and profitability.

Read more
Translucent arrow decoration

Don't Miss a Post

Subscribe to our monthly Soapbox newsletter that includes all of our latest blog articles, plus events, news and more.

Air bubbles in blue water