Learning From the Best at DRB University

November 02, 2018

drb_university_case_study_(1).pngDRB University not only helps you learn more about our products but also allows you to tap the knowledge of trainers and operators who have years of experience in the industry.

That was what Ryan Kuhns experienced when he attended back-to-back DRB University sessions. Ryan is the president of Dapper Dan’s Car Wash, an Express Exterior in Santa Clarita, CA. He decided to attend DRB University because he wanted to explore the full capabilities of his system.

Ryan took a basic DRB University course that went over common functions such as entering and editing sales transactions, sales and labor reporting, making the most of Monthly Recharge Program and simple system troubleshooting. He then attended an advanced session that covered more complex troubleshooting, use of TunnelWatch® software, understanding the terminals and hardware, car wash accountability, Xpress Pay Terminal® maintenance and troubleshooting and site contingency planning (determining what to do when your system goes down).

Experience and Data You Can Trust

Ryan found it valuable to learn best practices from knowledgeable trainers with over 20 years combined experience in the industry.

“It’s really important they [the trainers] have served in other capacities and are truly able to understand the workings of the hardware and software,” he said. “You can’t teach that to an instructor; it has to be experienced.”

He also enjoyed sharing ideas with the other car washers during the open forum discussions during the training.

“It’s nice to see what other people are doing that works,” Ryan said.

Through the training, Ryan gained an appreciation of the history of DRB Tunnel Solutions and how the love of numbers and accounting is deep within the company’s foundation.  He found the reporting function interesting, particularly how sales and labor data is reflected on various SiteWatch® reports.

Seeing Is Believing

Ryan’s DRB University experience also included a tour of the DRB’s headquarters in Akron, Ohio.  Ryan was impressed with the size of the Knowledge Center –  the number of technicians on the floor and the workflow of live calls.

“I’m confident my calls are handled by skilled and professional technicians,” Ryan said.

Send Your Crew

Ryan recommends that owners, operators and upper-level site managers would benefit most from DRB University.  He suggests that car washes send team members to DRB University after they’ve had about six months or more experience using SiteWatch.  That span of time will expose the team member to enough practice in the workflow and sales at the wash. DRB University will provide additional information to fill in the blanks and hopefully make life at the wash easier.

He believed in the power of the training so much he sent two assistant managers to a DRB University session.   His managers used knowledge learned at DRB University to supplement their experience and training at Dapper Dan’s. They took away practical tips on how to communicate customer information using SiteWatch.

Ryan said his training was just about as much information as you could ingest in 4 days. Keep up the good work!”

Get more information

Related Content

Blog Post

Boost Car Wash Revenue at Your Convenience Store

September 14, 2021

With the proper attention and strategies, the C-Store car wash has the potential to be a powerful revenue generator.

Read more

Blog Post

Building and Managing Volume at Your New Car Wash

August 24, 2021

Beyond selecting the right business model, location, equipment and point-of-sale system, you can use additional tools and services to boost volume

Read more

Blog Post

How Car Wash Operators Benefit from Subscription Point-of-Sale Software

July 29, 2021

Car wash point-of-sale (POS) systems are shifting from a perpetual licensing to subscription, and car wash operators stand to benefit.

Read more
Translucent arrow decoration

Don't Miss a Post

Subscribe to our monthly Soapbox newsletter that includes all of our latest blog articles, plus events, news and more.

Air bubbles in blue water